VALEBONA is a Ukrainian clothing brand founded in 2020 and shaped by a refined sense of movement, femininity, and self-expression. From the very beginning, the brand was guided by a desire to create pieces that feel effortless yet intentional.

In 2022, continuing production in Ukraine became impossible. The brand entered a period of pause that allowed space for reflection, growth, and a redefinition of purpose. What followed was not a restart, but an evolution.

Today, VALEBONA returns with a clearer vision and a global perspective, remaining deeply connected to its origins while moving forward with confidence.

Founded by Ukrainian influencer Valeriia (@lyolya_marchenko), the brand reflects a personal approach to modern femininity. Each piece is designed to move naturally with the body, offering comfort, balance, and quiet confidence in everyday life.

We believe clothing should feel intuitive. It should support the woman, not define her. Clean silhouettes, thoughtful details, and considered design are at the core of every collection.

VALEBONA is a story of continuity, inner strength, and refined simplicity.
Designed to be worn, lived in, and felt!

Do you have any questions?

If you have any questions, please feel free to contact us. We aim to respond within 24 hours.

Please note that our customer service opening hours are 9am to 5pm, Monday to Friday (Pacific Time)

For general or customer inquiries, please use the contact form below or email us at valebonabrand@gmail.com

At VALEBONA, we are committed to providing a smooth and reliable delivery experience from the moment you place your order to the day it arrives at your door

DELIVERY TIME

Our standard delivery time is 5–14 business days.

Please note that delivery times may vary depending on product availability, destination, customs processing, and periods of high demand such as sales or holidays. Once your order has been shipped, you will receive a confirmation email with tracking information to follow the progress of your delivery.

SHIPPING COSTS

Shipping costs are calculated based on your delivery address and the total weight of your order. All applicable shipping fees will be clearly displayed at checkout before your purchase is completed.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email containing your tracking number and instructions on how to track your package. You can also view your order status by logging into your account on our website.

RECEIVING YOUR PACKAGE

Please check your package upon delivery. If your order arrives damaged or incomplete, contact us within 48 hours of delivery so we can assist you.

CUSTOMER SUPPORT

If you have any questions regarding delivery, please contact us at
valebonabrand@gmail.com

Thank you for choosing VALEBONA. We appreciate your trust and look forward to delivering your order.

RETURNS & EXCHANGES

At VALEBONA, we want you to feel confident with your purchase. If something isn’t quite right, we’re here to help.

HOW TO SUBMIT A RETURN

To request a return, please contact us at valebonabrand@gmail.com within 14 days of receiving your order.
Kindly include your order number and reason for return. Our team will provide further instructions.

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RETURNS

• Return requests must be submitted within 14 days of delivery

• Returns are accepted for store credit only

• We do not offer refunds for change of mind or incorrect sizing

Store credit will be issued for the full value of the returned item and can be used on a future purchase.

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EXCHANGES

We offer exchanges for size or style, subject to availability. If the requested item is unavailable, store credit will be issued instead.

Exchanges must be requested within 14 days of delivery.

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FINAL SALE ITEMS

Items marked as FINAL SALE are not eligible for return or exchange unless deemed faulty.

For hygiene reasons, the following items are non-returnable:

• Accessories

• Bodysuits

• Lingerie

• Swimwear

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FAULTY ITEMS

If you believe you have received a faulty item, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

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CONDITION OF RETURNS

All returned items must be:

• Unworn and unwashed

• In original condition

• With all original tags attached

• Free from makeup, perfume, deodorant, or washing scents

Items that do not meet these conditions may be returned to the customer.

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SHIPPING COSTS

Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.

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*VALEBONA reserves the right to refuse returns that do not meet the above conditions

TRACK YOUR ORDER

To track your order, please use the link below and sign in with the email address used at checkout.
Once logged in, you’ll be able to view your order status, shipping details, and tracking information as soon as it becomes available.

Track your order here:
View My Orders - https://valebona.com/account/orders

Please allow 24–48 hours after shipping for tracking updates to appear.

If you have any questions, feel free to contact us at valebonabrand@gmail.com

HOW LONG DOES SHIPPING TAKE?

Our standard delivery time is 5–14 business days from dispatch.
Please note that delivery times may vary depending on destination, customs processing, and periods of high demand. Once your order has shipped, you will receive tracking information via email.

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DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping.
Shipping rates and delivery times are calculated at checkout based on your location.

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HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with tracking details.
You can also track your order by logging into your account and viewing your order history.

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CAN I CHANGE OR CANCEL MY ORDER?

Once an order has been confirmed and processed, it cannot be changed or cancelled.
Please ensure all details are correct before completing your purchase.

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WHAT IS YOUR RETURN POLICY?

Returns are accepted within 14 days of delivery for store credit only.
We do not offer refunds for change of mind or incorrect sizing.
Please ensure items are returned in original condition, unworn and with all tags attached.

For full details, please visit our Returns & Exchanges Policy page.

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DO YOU OFFER EXCHANGES?

We do not offer direct exchanges at this time.
If you require a different size or item, please return your order for store credit and place a new order using your credit.

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WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?

If you believe your item is faulty or damaged, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

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HOW DO I CHOOSE THE RIGHT SIZE?

We recommend referring to our Size Guide available on each product page.
If you are between sizes, we suggest sizing up for a more comfortable fit.

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WILL THE COLOR LOOK EXACTLY THE SAME AS ONLINE?

We do our best to accurately display product colors. However, slight variations may occur due to lighting and screen settings.

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HOW CAN I CONTACT YOU?

If you have any questions, feel free to contact us at:
valebonabrand@gmail.com

TERMS & CONDITIONS

ACCEPTANCE

This website is operated by VALEBONA AGENCY INC, operating under the brand name VALEBONA (“we”, “us”, “our”).

By accessing or using this website, you agree to be bound by the following Terms & Conditions, including all policies referenced herein. Your continued use of the website constitutes acceptance of these Terms & Conditions.

VALEBONA AGENCY INC reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on the website. Continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.

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ELIGIBILITY

Products available on this website are intended for purchase by individuals who are able to form legally binding contracts under applicable law.

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ORDERS

By placing an order through this website, you are making an offer to purchase products subject to these Terms & Conditions and the prices listed at the time of purchase, including applicable taxes and shipping fees.

All orders are subject to acceptance and availability. VALEBONA AGENCY INC reserves the right to refuse or cancel any order at its discretion, including but not limited to situations involving product unavailability, pricing errors, or inaccuracies in product information.

Once an order has been confirmed and processed, it cannot be cancelled.

A contract between you and VALEBONA AGENCY INC is formed only when payment has been successfully processed and an order confirmation has been issued.

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PRICING

All prices listed on this website are subject to change without notice and are displayed in the applicable currency at the time of purchase.

Prices do not include shipping fees unless otherwise stated. Shipping costs will be calculated and displayed at checkout prior to order confirmation.

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TAXES & DUTIES

Applicable sales taxes may be charged depending on your location and will be calculated at checkout.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

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TITLE & RISK

Ownership of the products remains with VALEBONA AGENCY INC until full payment has been received. Risk of loss or damage to products passes to the customer upon delivery to the shipping carrier.

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RETURNS & REFUNDS

Returns and refunds are governed by our Returns Policy, which forms part of these Terms & Conditions. Please review this policy carefully before making a purchase.

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, VALEBONA AGENCY INC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, or business opportunities.

Nothing in these Terms & Conditions shall limit any rights you may have under applicable consumer protection laws.

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GIFT CARDS

Gift cards purchased on this website are valid for 6 months from the date of purchase unless otherwise stated. Gift cards are non-refundable and cannot be redeemed once expired.

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MOBILE MESSAGING (IF APPLICABLE)

By subscribing to our SMS or mobile messaging services, you consent to receive recurring text messages from VALEBONA, including order updates and promotional messages. Message and data rates may apply depending on your mobile carrier.

Participation in this program is voluntary and not a condition of purchase. You may opt out at any time by following the unsubscribe instructions provided in the messages.

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INTELLECTUAL PROPERTY

All content on this website, including images, text, logos, and designs, is the property of VALEBONA and may not be copied, reproduced, or used without prior written permission.

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GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Canada, without regard to its conflict of law principles.

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CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact us at:

valebonabrand@gmail.com

PRIVACY POLICY

VALEBONA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how VALEBONA AGENCY INC, operating under the brand name VALEBONA (“we”, “us”, “our”), collects, uses, and protects your information when you visit or make a purchase from our website.

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INFORMATION WE COLLECT

When you visit our website, create an account, or make a purchase, we may collect the following information:

• Personal details such as your name, email address, phone number, billing and shipping address

• Order information and purchase history

• Payment information (processed securely by third-party payment providers; we do not store or have access to your full payment details)

• Technical data including IP address, browser type, device information, and cookies

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HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process, fulfill, and deliver your orders

• Communicate with you regarding your purchases, delivery, returns, or customer service inquiries

• Provide customer support

• Improve our website, products, and overall customer experience

• Send marketing communications where you have opted in

• Detect, prevent, and protect against fraud or unauthorized activity

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SHARING YOUR INFORMATION

We share your information only with trusted third parties necessary to operate our business, including:

• Payment processors

• Shipping and logistics providers

• E-commerce and analytics platforms (such as Shopify and Google Analytics)

These third parties are permitted to use your information only as required to perform their services and are obligated to protect your data.

We do not sell, rent, or trade your personal information.

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COOKIES

Our website uses cookies and similar technologies to enhance functionality and analyze website traffic. You may disable cookies through your browser settings; however, doing so may limit certain features of the website.

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DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

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YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your personal information, subject to legal and operational requirements

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

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DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to safeguard your data, no method of online transmission or storage is completely secure.

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with immediate effect.

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CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at:

valebonabrand@gmail.com