VALEBONA is a Ukrainian-founded fashion brand, established in 2020, born from a passion for thoughtful design, quality craftsmanship, and timeless style. From our beginnings in Ukraine, we developed a deep understanding of women’s bodies and a commitment to clothing that empowers, inspires, and endures.

Now based in Vancouver, Canada, VALEBONA brings this vision to a new home, contributing to the Canadian fashion scene while offering versatile, beautiful, and meaningful clothing. Our assortment includes both pieces we design and produce ourselves, as well as carefully selected items from other designers that reflect our style and standards.

You are welcome to experience our pieces in person at our showroom:
889 Carnarvon St #210, New Westminster, BC V3M 6R4, Canada — private fittings by appointment

At VALEBONA, every item carries a story, a purpose, and a touch of our vision — for women who value quality, authenticity, and effortless style

Do you have any questions?

If you have any questions, please feel free to contact us. We aim to respond within 24 hours.

Please note that our customer service opening hours are 9am to 5pm, Monday to Friday (Pacific Time)

For general or customer inquiries, please use the contact form below or email us at valebonabrand@gmail.com

At VALEBONA, we are committed to providing a smooth and reliable delivery experience from the moment you place your order to the day it arrives at your door

DELIVERY TIME

Our standard delivery time is 2–14 business days.

Please note that delivery times may vary depending on product availability, destination, customs processing, and periods of high demand such as sales or holidays. Once your order has been shipped, you will receive a confirmation email with tracking information to follow the progress of your delivery.

SHIPPING COSTS

Shipping costs are calculated based on your delivery address and the total weight of your order. All applicable shipping fees will be clearly displayed at checkout before your purchase is completed.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email containing your tracking number and instructions on how to track your package. You can also view your order status by logging into your account on our website.

RECEIVING YOUR PACKAGE

Please check your package upon delivery. If your order arrives damaged or incomplete, contact us within 48 hours of delivery so we can assist you.

CUSTOMER SUPPORT

If you have any questions regarding delivery, please contact us at
valebonabrand@gmail.com

Thank you for choosing VALEBONA. We appreciate your trust and look forward to delivering your order.

RETURNS & EXCHANGES

At VALEBONA, we want you to feel happy and confident with your purchase. If something isn’t quite right, we’re here to help

HOW TO REQUEST A RETURN OR EXCHANGE

Please contact us at valebonabrand@gmail.com within 14 days of receiving your order – include your order number and reason for return or exchange. Our team will provide further instructions

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RETURNS

Returns are accepted for store credit only – refunds are available only for faulty items
Items must be unworn, unwashed, with all original tags attached, and free from makeup or perfume
Items marked as FINAL SALE are not eligible for return or exchange unless defective
For hygiene reasons, the following items cannot be returned – Accessories, Bodysuits, Lingerie, Swimwear
Return shipping costs are the responsibility of the customer – we recommend using a trackable shipping method. Original shipping fees are non-refundable

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EXCHANGES

We offer exchanges for size or style, subject to availability
If the requested item is unavailable, store credit will be issued instead
Exchanges must be requested within 14 days of delivery

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FAULTY ITEMS

If you receive a faulty item, please contact us within 7 days of delivery with your order number and clear photos
We will provide instructions to resolve the issue promptly

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SUMMARY

Store credit for returns (except faulty items)
Exchanges for size/style if available
Final sale and hygiene-sensitive items cannot be returned
All returned items must meet condition requirements

TRACK YOUR ORDER

To track your order, please use the link below and sign in with the email address used at checkout.
Once logged in, you’ll be able to view your order status, shipping details, and tracking information as soon as it becomes available.

Track your order here:
View My Orders - https://valebona.com/account/orders

Please allow 24–48 hours after shipping for tracking updates to appear.

If you have any questions, feel free to contact us at valebonabrand@gmail.com

WHERE ARE YOUR PIECES MADE?

Our collections consist of two parts – Core Collection and Curated Selection.

Core Collection pieces are designed and produced in collaboration with trusted partners in Ukraine, ensuring quality, fit, and attention to detail.

Curated Selection items are carefully chosen from international manufacturers to complement our core pieces.

The country of origin is always listed on each product page, so you know exactly where your piece comes from.

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HOW LONG DOES SHIPPING TAKE?

Standard delivery is 2–14 business days from dispatch.
Delivery times can vary depending on your location, customs, or high-demand periods.
Once your order ships, you’ll receive a confirmation email with tracking details, so you can follow it every step of the way.

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DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide.
Shipping rates and estimated delivery times are calculated at checkout based on your destination.

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HOW CAN I TRACK MY ORDER?

After your order ships, you’ll get an email with your tracking number.
You can also log into your account to view your order history and track your package anytime.

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CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed quickly to get your items to you fast, so unfortunately they cannot be changed or canceled after confirmation.
Please check all details carefully before completing your purchase.

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WHAT IS YOUR RETURN POLICY?

We accept returns within 14 days of delivery for store credit.
Refunds are only available for faulty items.

To qualify, returned items must be unworn, unwashed, with all tags attached, in their original condition.
For full details, visit our Returns & Exchanges page.

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DO YOU OFFER EXCHANGES?

We don’t offer direct exchanges at the moment.
If you need a different size or item, simply return your purchase for store credit and place a new order using your credit.

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WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?

If your item is damaged or faulty, contact us within 7 days of delivery with your order number and clear photos.
We’ll help you quickly with a replacement or store credit.

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HOW DO I CHOOSE THE RIGHT SIZE?

Please refer to our Size Guide on each product page.
If you’re between sizes, we recommend sizing up for a comfortable fit.

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WILL THE COLOR LOOK EXACTLY THE SAME AS ONLINE?

We do our best to display colors accurately, but slight variations may occur due to lighting and screen settings.

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HOW CAN I CONTACT YOU?

We love hearing from you! For questions or help with your order, reach out to us at:
📧 valebonabrand@gmail.com

TERMS & CONDITIONS

ACCEPTANCE

This website is operated by VALEBONA AGENCY INC, operating under the brand name VALEBONA (“we”, “us”, “our”).

By accessing or using this website, you agree to be bound by the following Terms & Conditions, including all policies referenced herein. Your continued use of the website constitutes acceptance of these Terms & Conditions.

VALEBONA AGENCY INC reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on the website. Continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.

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ELIGIBILITY

Products available on this website are intended for purchase by individuals who are able to form legally binding contracts under applicable law.

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ORDERS

By placing an order through this website, you are making an offer to purchase products subject to these Terms & Conditions and the prices listed at the time of purchase, including applicable taxes and shipping fees.

All orders are subject to acceptance and availability. VALEBONA AGENCY INC reserves the right to refuse or cancel any order at its discretion, including but not limited to situations involving product unavailability, pricing errors, or inaccuracies in product information.

Once an order has been confirmed and processed, it cannot be cancelled.

A contract between you and VALEBONA AGENCY INC is formed only when payment has been successfully processed and an order confirmation has been issued.

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PRICING

All prices listed on this website are subject to change without notice and are displayed in the applicable currency at the time of purchase.

Prices do not include shipping fees unless otherwise stated. Shipping costs will be calculated and displayed at checkout prior to order confirmation.

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TAXES & DUTIES

Applicable sales taxes may be charged depending on your location and will be calculated at checkout.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

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TITLE & RISK

Ownership of the products remains with VALEBONA AGENCY INC until full payment has been received. Risk of loss or damage to products passes to the customer upon delivery to the shipping carrier.

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RETURNS & REFUNDS

Returns and refunds are governed by our Returns Policy, which forms part of these Terms & Conditions. Please review this policy carefully before making a purchase.

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, VALEBONA AGENCY INC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, or business opportunities.

Nothing in these Terms & Conditions shall limit any rights you may have under applicable consumer protection laws.

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GIFT CARDS

Gift cards purchased on this website are valid for 6 months from the date of purchase unless otherwise stated. Gift cards are non-refundable and cannot be redeemed once expired.

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MOBILE MESSAGING (IF APPLICABLE)

By subscribing to our SMS or mobile messaging services, you consent to receive recurring text messages from VALEBONA, including order updates and promotional messages. Message and data rates may apply depending on your mobile carrier.

Participation in this program is voluntary and not a condition of purchase. You may opt out at any time by following the unsubscribe instructions provided in the messages.

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INTELLECTUAL PROPERTY

All content on this website, including images, text, logos, and designs, is the property of VALEBONA and may not be copied, reproduced, or used without prior written permission.

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GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Canada, without regard to its conflict of law principles.

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CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact us at:

valebonabrand@gmail.com

PRIVACY POLICY

VALEBONA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how VALEBONA AGENCY INC, operating under the brand name VALEBONA (“we”, “us”, “our”), collects, uses, and protects your information when you visit or make a purchase from our website.

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INFORMATION WE COLLECT

When you visit our website, create an account, or make a purchase, we may collect the following information:

Personal details such as your name, email address, phone number, billing and shipping address

Order information and purchase history

Payment information (processed securely by third-party payment providers; we do not store or have access to your full payment details)

Technical data including IP address, browser type, device information, and cookies

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HOW WE USE YOUR INFORMATION

We use your personal information to:

Process, fulfill, and deliver your orders

Communicate with you regarding your purchases, delivery, returns, or customer service inquiries

Provide customer support

Improve our website, products, and overall customer experience

Send marketing communications where you have opted in

Detect, prevent, and protect against fraud or unauthorized activity

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SHARING YOUR INFORMATION

We share your information only with trusted third parties necessary to operate our business, including:

Payment processors

Shipping and logistics providers

E-commerce and analytics platforms (such as Shopify and Google Analytics)

These third parties are permitted to use your information only as required to perform their services and are obligated to protect your data.

We do not sell, rent, or trade your personal information.

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COOKIES

Our website uses cookies and similar technologies to enhance functionality and analyze website traffic. You may disable cookies through your browser settings; however, doing so may limit certain features of the website.

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DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

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YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request corrections to inaccurate information

Request deletion of your personal information, subject to legal and operational requirements

Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

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DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to safeguard your data, no method of online transmission or storage is completely secure.

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with immediate effect.

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CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at:

valebonabrand@gmail.com