HOW LONG DOES SHIPPING TAKE?

Our standard delivery time is 5–14 business days from dispatch.
Please note that delivery times may vary depending on destination, customs processing, and periods of high demand. Once your order has shipped, you will receive tracking information via email.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping.
Shipping rates and delivery times are calculated at checkout based on your location.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with tracking details.
You can also track your order by logging into your account and viewing your order history.

CAN I CHANGE OR CANCEL MY ORDER?

Once an order has been confirmed and processed, it cannot be changed or cancelled.
Please ensure all details are correct before completing your purchase.

WHAT IS YOUR RETURN POLICY?

Returns are accepted within 14 days of delivery for store credit only.
We do not offer refunds for change of mind or incorrect sizing.
Please ensure items are returned in original condition, unworn and with all tags attached.

For full details, please visit our Returns & Exchanges Policy page.

DO YOU OFFER EXCHANGES?

We do not offer direct exchanges at this time.
If you require a different size or item, please return your order for store credit and place a new order using your credit.

WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?

If you believe your item is faulty or damaged, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

HOW DO I CHOOSE THE RIGHT SIZE?

We recommend referring to our Size Guide available on each product page.
If you are between sizes, we suggest sizing up for a more comfortable fit.

WILL THE COLOR LOOK EXACTLY THE SAME AS ONLINE?

We do our best to accurately display product colors. However, slight variations may occur due to lighting and screen settings.

HOW CAN I CONTACT YOU?

If you have any questions, feel free to contact us at:
valebonabrand@gmail.com