RETURNS & EXCHANGES
At VALEBONA, we want you to feel confident with your purchase. If something isn’t quite right, we’re here to help.
HOW TO SUBMIT A RETURN
To request a return, please contact us at valebonabrand@gmail.com within 14 days of receiving your order.
Kindly include your order number and reason for return. Our team will provide further instructions.
RETURNS
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Return requests must be submitted within 14 days of delivery
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Returns are accepted for store credit only
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We do not offer refunds for change of mind or incorrect sizing
Store credit will be issued for the full value of the returned item and can be used on a future purchase.
EXCHANGES
We do not offer direct exchanges at this time.
If you require a different size or style, please return your item for store credit and place a new order using your credit.
FINAL SALE ITEMS
Items marked as FINAL SALE are not eligible for return or exchange unless deemed faulty.
For hygiene reasons, the following items are non-returnable:
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Accessories
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Bodysuits
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Lingerie
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Swimwear
FAULTY ITEMS
If you believe you have received a faulty item, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.
CONDITION OF RETURNS
All returned items must be:
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Unworn and unwashed
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In original condition
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With all original tags attached
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Free from makeup, perfume, deodorant, or washing scents
Items that do not meet these conditions may be returned to the customer.
SHIPPING COSTS
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
