Privacy Policy

PRIVACY POLICY

VALEBONA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how VALEBONA AGENCY INC, operating under the brand name VALEBONA (“we”, “us”, “our”), collects, uses, and protects your information when you visit or make a purchase from our website.

INFORMATION WE COLLECT

When you visit our website, create an account, or make a purchase, we may collect the following information:

Personal details such as your name, email address, phone number, billing and shipping address
Order information and purchase history
Payment information (processed securely by third-party payment providers; we do not store or have access to your full payment details)
Technical data including IP address, browser type, device information, and cookies

HOW WE USE YOUR INFORMATION

We use your personal information to:

Process, fulfill, and deliver your orders
Communicate with you regarding your purchases, delivery, returns, or customer service inquiries
Provide customer support
Improve our website, products, and overall customer experience
Send marketing communications where you have opted in
Detect, prevent, and protect against fraud or unauthorized activity

SHARING YOUR INFORMATION

We share your information only with trusted third parties necessary to operate our business, including:

Payment processors
Shipping and logistics providers
E-commerce and analytics platforms (such as Shopify and Google Analytics)

These third parties are permitted to use your information only as required to perform their services and are obligated to protect your data.

We do not sell, rent, or trade your personal information.

COOKIES

Our website uses cookies and similar technologies to enhance functionality and analyze website traffic. You may disable cookies through your browser settings; however, doing so may limit certain features of the website.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information, subject to legal and operational requirements
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to safeguard your data, no method of online transmission or storage is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with immediate effect.